Privacy Policy

This Privacy Policy explains how Kolkata Flower Studio processes personal data in connection with its website, consultations, and floral services for weddings and events. It applies to visitors, customers, and people who contact us about bridal bouquet design, wedding party flowers, ceremony arrangements, reception table arrangements, and venue flower delivery and setup.

Policy guidance

This introduction outlines how the policy is organized and where to find key information.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

01 · Collection

Data We Collect

We may process contact details, event and order information, consultation notes, delivery and setup instructions, payment status, communication records, and technical data such as device and usage information. Where relevant, we also process preferences for floral design, color palette, venue details, and timing information needed to plan and complete wedding or event services.

The categories collected depend on whether a person makes an inquiry, books a consultation, or places an order.

02 · Sources

Sources of Data

We collect personal data from inquiries made by phone or through a contact form, from consultation appointments, from messages exchanged during quote and planning stages, from payment and booking records, and from limited technical data generated when the website is used. We may also receive information from a person acting on behalf of a couple, planner, or event host.

Most information is provided directly by the user during the service process.

03 · Cookies

Types of Cookies

We may use essential cookies to support site operation, session cookies to maintain form and consultation flows, and preference cookies to remember basic settings. We may also use limited analytics cookies to understand how visitors use the site and to improve page performance. We do not use cookies to collect more information than is reasonably needed for these purposes.

Cookie use is limited to standard website functions and basic measurement.

04 · Controls

Cookie Controls

Users may manage cookies through their browser controls and, where available, through site-level preference tools. Disabling some cookies may affect form submission, session continuity, or other basic site functions. We do not rely on cookie settings to override legal obligations or records that must be kept for business purposes.

Browser settings can be used to limit or remove non-essential cookies.

How We Use Data

We use personal data to answer inquiries, arrange consultations, prepare custom quotes, confirm deposits and dates, coordinate design details, plan floral selections, manage delivery and setup, process payments, maintain records, and communicate about the status of an order or event. We also use limited technical data to operate the website, improve reliability, and protect against misuse.

Processing is limited to the ordinary operation of a wedding floral studio.

Service Providers

We may share data with payment processors, communication tools, website hosting providers, and delivery or setup partners that help us operate the studio and complete orders. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their role.

Legal Disclosure

Personal data may be shared where required to comply with law, respond to lawful requests, protect our rights, or address fraud, security, or safety concerns. We may also disclose information in connection with recordkeeping, payment processing, delivery coordination, or dispute handling when such disclosure is necessary for the service relationship.

We disclose information only when there is a lawful basis or a clear operational need.

User Rights

Your Rights

Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. Where processing is based on consent, that consent may be withdrawn for future processing. We may need to keep some information where the law requires it or where it is necessary to complete a transaction or resolve a dispute.

Available rights may vary depending on the nature of the request and applicable law.

Requests

How to Make a Request

To make a privacy request, provide enough information for us to identify the relevant record and understand the nature of the request. We may ask for additional details before responding. If a request cannot be fully granted, we will explain the reason in general terms and, where possible, describe any partial action that can be taken.

Requests are reviewed before action is taken to confirm identity and scope.

Data Retention

Retention of Data

Personal data is retained for the period needed to manage inquiries, prepare quotes, confirm bookings, complete delivery and setup, handle follow-up communication, and maintain business records. After that, data is deleted, anonymized, or archived in a limited form where retention is required for accounting, tax, dispute handling, or other legal obligations.

We keep data only for as long as it is needed for the stated purpose or required by law.

Policy Updates

Policy Changes

If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The revised version will apply from the date it is posted unless a different effective date is stated. Users should check the policy periodically to stay informed about current practices.

We review this policy when our practices, services, or legal obligations change.

Email contact

[email protected]

Telephone contact

+91 81230 41400

Postal address

140, Surendra Nath Banerjee Road, IN

Privacy contact